The Seraph Swords
100% GUARANTEE!

We guarantee 100% satisfaction on all of our items. That means that, if you get the item and you just decide you don't like it, you can send it back. If you thought four feet was bigger than it was, and really wanted an eight foot sword - hey, suit yourself, we're all compensating for something. Send it back. If you don't like the way it looks on your wall, or if you get freaked out by how your drunk roomate keeps looking at it, send it back.

We stand behind our items completely. We guarantee top quality items at an affordable price, and we're glad to accept returns, even when the items are not in any way defective.

Now, let's get down to the brass tacks. Here are the times we won't refund the item:

• 1. If you kept the item for more than 10 days after receiving it.


• 2. If you misused it -- meaning did something that a reasoanble person wouldn't do, which damaged the item. Yes, that includes sword-fighting with the sword.


• 3. If you got rid of all the packaging or other materials before deciding the return the item.


• 4. If you insult my mother. I refuse refunds to anyone who insults my mother.

Assuming you didn't break the item through idiocy or insult my mother, though, here's how the return process works.

Step One: Let me know you want a refund. If you just send the item back without letting me know, it makes a mess. So contact us in advance. When you do this, please also describe why you want the refund (even if it's "I don't want this item").

Step Two: I'll send you the return information. You'll ship it, and yes, you'll pay shipping.

Step Three: I get the item. If it was defective or damaged, I'll refund the cost of shipping it back to me. There's no reason you should have to pay anything if the item was defective.

Step Four: I'll double check the item to be sure you didn't break it, and that you included packaging, all that boring stuff. Assuming you played by the rules, I'll refund the purchase price, back to whatever method of payment you used.

The entire process takes about 5 business days from the day I receive the item from you.

As always, we're proud to provide you honset and clear support on how, when, and why we offer this 100% Guarantee. If you have any questions, simply contact us. And thanks for shopping with Seraph Swords!

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